Our friendly staff are just a phone call away. Open 8am till 7pm from Monday to Friday, 9am to 6pm Saturday and 10am to 4pm Sunday - ring 01603 486413
We also have a Live Chat facility where you can chat to one of our Customer Service members online between 9.30am and 6pm Monday to Friday, 9.30am to 5.30pm Saturday.
Not in a hurry? Enjoy our FREE 4 working day delivery.
We can deliver free of charge in 4 working days (within Mainland UK only) if your order is for £50 or more. You will able to select this option as you check out. Please note that free delivery is not available for orders that contain large or ‘Call to Order’ items.
The following delivery upgrades are available (not to all postcode areas*):
In addition, if required, we can arrange same day delivery by courier to mainland UK addresses for orders placed before 2pm on a business day. The charge for this service will depend on the delivery address; please call 01603 486413 to request a quotation.
If you are local to us and your item is in stock, you can reserve it online for free, to collect from our Norwich store.
Simply select the ‘Collect in store’ option during the checkout and we will email you to let you know when your order is ready to collect.
* Premium delivery services (e.g. before 10:30am Saturday and Sunday delivery) are not available for first time orders placed over the telephone. Premium delivery services are also not available to certain postcode areas that include Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland.
Some of our products are too large/heavy for our regular couriers and therefore we must use Fedex to deliver your order. This will cost £7.95 for delivery and includes items which are over 1.5m long (mainly paper and vinyl roll backgrounds) and items over 30kg. This service can take up to 48 hours and is not available on Saturdays, Sundays or for timed deliveries.
Astronomical telescopes, lighting kits and other heavy items may be subject to a surcharge, dependent on size, weight and location. In these instances delivery prices will be stated on the product page or we will contact you before dispatching.
Standard Next Day Delivery applies to Mainland UK addresses** and delivery times using this service are usually between 0800 and 1800 via our chosen carrier(s)
For your convenience, a variety of premium delivery services can be selected online or requested over the telephone that apply to most UK Mainland postcodes (see delivery upgrades)
In the event that we have any problems processing your order then dispatch of goods may be delayed; we will always endeavour to contact you to advise of any such issues.
Please note; whilst we can ensure your order is despatched on time, we are unable to guarantee the delivery of any order.
** Orders to Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland have longer transit times and are not guaranteed for Next Day delivery
If any part of your order is not available for immediate dispatch, during the checkout process you will have the option to dispatch the available items immediately*, and dispatch the remainder of your order when they become available, or you can choose to wait until all the items are available and we will dispatch them in one consignment. If you choose to split the order we will dispatch the available items in accordance with the delivery service you request, and the remaining items from your order will follow when they become available (at no extra cost). We will contact you before dispatching any additional out of stock items.
* Orders that contain 'when bought with' items can only be dispatched once everything in the order is in stock; if you need in stock items in a hurry please place a separate order for those products.
For confirmation on stock availability prior to order placement please call us on 01603 486413.
We are able to provide a delivery service to most BFPO addresses. See: BFPO: Send A Parcel for the most up-to-date restrictions.
There are also restrictions on the actual items that can be sent – see BFPO: Mail Prohibitions and Restrictions for the most up-to-date information.
For advice on how to address your BFPO order see: BFPO: How To Address Your Mail
We are able to remove the VAT for BFPO orders to locations outside the EU. If certain conditions are met we may also be able to remove the VAT for British visiting forces in Cyprus and in Germany, on receipt of a Certificate of Entitlement. For further details see section 14 of the following document: The single market (HMRC Reference:Notice 725). Please call 01603 486413 to place your order.
With the exception of the Channel Islands, the Isle of Man and BFPO (British Forces Post Office) addresses, we regret that we are not able to ship to addresses outside the United Kingdom.
Following customer feedback we use Royal Mail and Parcelforce Worldwide for most of our consignments aside from large and oversized items which many come via an alternative carrier.
We always endeavour to ensure that your parcel arrives safely and in a timely manner. We take particular care to ensure that goods are well packaged and attempt to use recycled packaging and / or biodegradable materials wherever we can.
Wex Photographic is a trading name of Warehouse Express Limited (registered as company no. 03366976).
Showroom: Unit B Frenbury Estate, Drayton High Road, Norwich, NR6 5DP. Registered Office: 13 Frensham Road, Sweet Briar Industrial Estate, Norwich, Norfolk, NR3 2BT.
Technical specifications are for guidance only and cannot be guaranteed accurate. All offers subject to availability and while stocks last. Errors and omissions excepted.
Warehouse Express Limited acts as a credit intermediary for a single lender, Clydesdale Financial Services Limited (trading as Barclays Partner Finance), a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 311753) and is registered in England under company number 2901725. Its registered office is: 1 Churchill Place, London E14 5HP. Credit is subject to application and status.
© 2017 Warehouse Express Limited