UK Delivery Information
Free Mainland UK Delivery on Orders Over £150
Not in a hurry? Enjoy our FREE 4 working day delivery
We can deliver free of charge in 4 working days (within Mainland UK only) if your order is for £150 or more. You will able to select this option as you check out.
Delivery Pricing
| Delivery Options | Orders under £150 | Orders of £150 and over | Large Items |
Please note: All items require a signature upon delivery.
Finance orders will not be dispatched until all items are in stock.
We are unable to guarantee next working day delivery for any order. |
Next Working Day
Order by 6.30pm | £4.99 | £4.99 |  |
| 3-4 Working Days | £2.99 | Free | |
48 Hour Delivery
Order by 6.30pm | Only available for items over 1.5 metres in length | £7.95 |
Saturday Delivery *
Order by 6.30pm Friday
| £7.50 | £7.50 | |
Timed Delivery *
| Before 9am £22.95
Before 10.30am £15.95
Before 12pm £11.95
After 12pm £11.95
| |
Delivery Upgrades
The following delivery upgrades are available (not to all postcode areas*):
- Saturday delivery is now available for just £7.50, orders must be placed no later than 6.30pm on Friday
- Delivery before 9am is available for £22.95
- Delivery before 10:30am is available for £15.95
- Delivery before Noon is available for £11.95
- Afternoon delivery (12pm onwards) is available for £11.95
Additional Charges
- Parcel re-direction / collection requests - charges from £10 apply
- Wide format printers are subject to higher delivery charges, depended on printer model, and any installation service you may require. Please call for further details.
- For our returns policy please see Terms & Conditions
* Premium delivery services (e.g. before 10:30 am and Saturday delivery) are not available to certain postcode areas that include the Channel Islands, Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland. Please telephone us for more details.
Some of our products are too large for our regular couriers and therefore we must use Fedex to deliver your order. This will cost £7.95 for delivery and includes items which are over 1.5m long (mainly paper and vinyl roll backgrounds). This service can take up to 48 hours and is not available on Saturdays or for timed deliveries.
Astronomical telescopes, lighting kits and other heavy items may be subject to a surcharge, dependent on size, weight and location. In these instances delivery prices will be stated on the product page or we will contact you before dispatching.
Standard Next Day Delivery applies to Mainland UK addresses** and delivery times using this service are usually between 0800 and 1700 via our chosen carrier(s)
For your convenience, a variety of premium delivery services can be selected online or requested over the telephone that apply to most UK Mainland postcodes (see delivery upgrades)
In the event that we have any problems processing your order then dispatch of goods may be delayed; we will always endeavour to contact you to advise of any such issues.
Please note, we are unable to guarantee next working day delivery for any order.
** Orders to Channel Islands, Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles, remote parts of Northern Scotland and mainland Europe have longer transit times and are not guaranteed for Next Day delivery
What If an Item on My Order is Out Of Stock at the Time My Order Is Processed?
If any part of your order is not available for immediate dispatch, during the checkout process you will have the option to dispatch the available items immediately*, and dispatch the remainder of your order when they become available, or you can choose to wait until all the items are available and we will dispatch them in one consignment. If you choose to split the order we will dispatch the available items in accordance with the delivery service you request, and the remaining items from your order will follow when they become available (at no extra cost). We will contact you before dispatching any additional out of stock items.
* Orders that contain 'when bought with' items can only be dispatched once everything in the order is in stock; if you need in stock items in a hurry please place a separate order for those products.
For confirmation on stock availability prior to order placement please call us on 01603 486413.
Do You Deliver to BFPO Addresses?
We are able to provide a delivery service to most BFPO addresses. See: BFPO: Send A Parcel for the most up-to-date restrictions.
| BFPO Number | Maximum Weight | Maximum Size |
All BFPOs with the exception of HM Ships,
Op TELIC & Op HERRICK | 30kg per parcel | 1.05m length
2.0m length and girth combined |
| HM Ships: BFPOs 200 to 499 | 11kg per parcel | 1.05m length
2.0m length and girth combined |
| Operations | 2kg per parcel | 0.9m length and depth and width combined
0.6m single dimension |
There are also restrictions on the actual items that can be sent – see BFPO: Mail Prohibitions and Restrictions for the most up-to-date information.
For advice on how to address your BFPO order see: BFPO: How To Address Your Mail
Is VAT removed for orders dispatched to BFPO addresses?
We are able to remove the VAT for BFPO orders to locations outside the EU. If certain conditions are met we may also be able to remove the VAT for British visiting forces in Cyprus and in Germany, on receipt of a Certificate of Entitlement. For further details see section 14 of the following document: The single market (HMRC Reference:Notice 725). Please call 01603 486413 to place your order.
About Our Carriers, Packing and Packaging
Following customer feedback we use Royal Mail and Parcelforce Worldwide for most of our consignments aside from large and oversized items which many come via an alternative carrier.
We always endeavour to ensure that your parcel arrives safely and in a timely manner. We take particular care to ensure that goods are well packaged and attempt to use recycled packaging and / or biodegradable materials wherever we can.