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Help Topics

Dispatch & Delivery

• UK Delivery
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• BFPO Deliveries

After Sales

• I wish to Return an Order
• I have a faulty product what can I do?
• I have a question about repairs

Ordering

• How can I track my order?
• How can I cancel my order?
• How can I change my order?
• I have an order on backorder
• I would like to know if a product is in stock

Payment

• Which payment methods do you accept?
• Do you accept PayPal?
• Do your prices include VAT?
• What happens if some items are out of stock when my order is processed?

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Can't find what you're looking for?

Our friendly staff are just a phone call away. Open 8am till 7pm from Monday to Friday - ring 01603 486413

We also have a Live Chat facility where you can chat to one of our Customer Service members online between 9am and 5pm.

Frequently Asked Questions

Here you will find answers to the questions most frequently asked by Wex Photographic customers.

Standard Dispatch & Delivery

• When will my order arrive?
• What delivery options are available?
• Is free delivery available?
• How can I track my order once it's been dispatched?
• Do you deliver to my country?
• What if an item on my order is out of stock at the time my order is processed?
• Do you deliver to BFPO addresses?

Aftersales

• Can I return an order?
• I have a faulty product, what should I do?
• I have a question about repairs

Contacting Us

• How can I talk to someone at Wex Photographic?

Help Index

Dispatch & Delivery

• UK Delivery
• European Delivery
• BFPO Deliveries

After Sales

• I Wish to Return an Order
• I Have a Faulty Product What can I do?
• I Have a Question About Repairs

Ordering

• How Can I Track My Order?
• How Can I Cancel My Order?
• How can I Change My Order?
• I Have an Order on Backorder
• I Would Like to Know if a Product Is in Stock

Security & Privacy

• Site Security Information
• Privacy Policy
• Terms & Conditions

Contacting Us

• Send Us an Email
• Live Chat Online
• Give Us a Call

Payment

• Which payment methods do you accept?
• Do you accept PayPal?
• Do your prices include VAT?
• What happens if some items are out of stock when my order is processed?

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Wex Photographic is a trading name of Warehouse Express Limited (registered as company no. 03366976).
Registered Office: 13 Frensham Road, Sweet Briar Industrial Estate, Norwich, Norfolk, NR3 2BT. Showroom: Unit B Frenbury Estate, Drayton High Road, Norwich, NR6 5DP.
Technical specifications are for guidance only and cannot be guaranteed accurate. Errors and omissions excepted.
© 2013 Warehouse Express Limited

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