- How can I check the status of my order?
- How can I track my order?
- How can I cancel my order?
- How can I change my order?
- If I place an order for an out of stock item, when do you take the payment?
- I have an order on backorder, when will I receive it?
- Part of my order is in stock, can it be dispatched now?
- I would like to know if a product is in stock?
- What are Wish Lists?
- Do you sell gift vouchers?
- How do I obtain a quote?
- How do I get my items to you?
- How long does it take to inspect my items?
- Do you offer showroom inspections?
- Do you buy items for cash?
- What is the warranty on used items?
- Wex Pre-Loved Grading System
- Is VAT chargeable on the purchase of used products?
- What are your current trade in offers?
Can't find what you're looking for?
Our friendly staff are just a phone call away. We are open from 8am till 7pm Monday to Friday, from 9am to 6pm on a Saturday and from 10am to 4pm on Sundays/Bank Holidays - call 01603 486413.
We also have a Live Chat facility where you can chat to one of our Customer Service team online. This is usually available between 10.00am and 6pm Monday to Friday and 10.00am-5.30pm on a Saturday. When available a 'chat icon' will appear at the bottom right of the site.