Site Security, Privacy & Cookie Information

Frequently Asked Questions

Site security

The entire checkout process for the Wex Photographic web site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of your browser's screen you will be taken to this site's security certificate. If you have any concerns regarding the security of this site please inform us here.

Privacy policy

Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Wex Photographic. Wex Photographic does not disclose any customer information to any third parties apart from those required to fulfil your order; this may include fraud detection agencies and couriers. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual.

Cookies are used on this shopping site;

  1. To keep track of the contents of your shopping cart once you have selected an item.
  2. To keep track of products you have viewed to enable us to tailor advertising based on your browsing behaviour. In doing so we do not capture any personalised information that would enable us to identify the user; we only capture anonymised data. If you wish to opt out of this service please click here.

If you have any concerns regarding the privacy of this site please contact us via our Online Contact Form.

We may contact you in future regarding special offers, news items etc. If you do not wish to be contacted please let us know via our Online Contact Form

Information on Cookies

What are cookies?

Cookies are minute text files which are stored on your computer when you visit certain web pages. At Wex Photographic we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To place an order on this web site, you need to have cookies enabled. If you don't wish to enable cookies, you can browse the site but you may not be able to place an order.

Most web browsers have default settings which allow cookies to be stored. However under the "Managing your cookies" tab above, we set out information on how to disable or enable cookies should you wish to change your settings.

It should be noted that cookies cannot harm your computer. Furthermore, we do not store personally identifiable information such as credit card details in any cookies we create. We use encrypted information gathered from the cookies to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when browsing our site.

We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to be used for marketing purposes. The principal purpose of such cookies is to show you different products and services based on what you appear to be interested in. If you'd like to opt out from storing such cookies, please go to the Network Advertising Initiative website.

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org

Please note that we are not responsible for the content of external websites that are linked to from our website.

 

About the cookies we set

To make full use of the online shopping and personalised features on this web site, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

The cookies we set do not store sensitive information such as your name, address or payment details: they simply hold an anonymous 'key' that, once you're signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from this web site, you can use your browser to do this. See the Managing Your Cookies section for help.

Here's a list of the cookies we use, and what we use them for:

1st Party cookies you may see used on this website

Cookie Name

Cookie purpose

ASP.NET_SessionId, UsrSessionId, CAWelcome, Iptest, invited_visitor_103406, ASPSESSIONIDstring, mode, SingleSignOn

These cookies allows our web servers to respond to your actions on the website such as "Add to basket" and generally browsing the website, the blog at blog.wexphotographic.com or the forum at forum.wexphotographic.com. The website, blog and forum wouldn't work for you without it.

90221290_clogin, MyAccountUser

Stores the username and token that enable the user to choose to be logged in automatically. Without this cookie you would need to type in your username and password each time you try to do an action that requires you to be logged in, such as view your order history.

PromoSku, AccSku

These cookies help us display the promotions and accessories tabs on our product pages. They do not store any data and they are removed when you finish your visit to wexphotographic.com.

cmTPSet, CorelID6, cmRS, MMC_Campaign, MMC_Keyword

These cookies enable the function of our Coremetrics analytics software, supplied by our business partner IBM. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to improve the website and your shopping experience, and to make our marketing campaigns more relevant.

_utma, _utmb, _utmc, _utmz

These cookies enable Google Analytics to function on our website. This software helps us collate and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to improve the website and your shopping experience, and to make our marketing campaigns more relevant. We may also combine this information with information collected from adverts in other websites – please see the About 3rd Party cookies section below.

Newsletter

This cookie is used to check if you've signed-up to our newsletter within the last thirty days.

Linkname

We use this cookie to track re-directions from other websites.

lastTabViewed

Remembers the most recently viewed tab on the cashback page.

acceptedCookies

Used to determine whether or not you have been informed of our cookie policy. If this cookie is not present, a notice explaining our use of cookies is displayed in the browser.

 

Flash cookies (or Local Shared Objects)

We occasionally display video content using Adobe Flash Player on this web site. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they are managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings.

Please bear in mind though, that if you disable Flash cookies for this web site you will be unable to access certain types of content, such as videos.

 

About 3rd Party Cookies

When you visit wexphotographic.com you may notice some cookies that aren't related to Wex Photographic. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on this web site include:

3rd Party cookies you may see used on this website

Partner Name

Cookie purpose

Bizrate

Cookies set by Bizrate (Shopzilla) allow us to collect and display product reviews from our customers. To view the Bizrate privacy policy please visit their Privacy page here: www.about.bizrate.com/privacy-policy

Sociomantic

Sociomantic uses cookies to provide you with personalised adverts when you visit other selected websites. To learn more about these cookies, please see our guide to banner advertising on the next tab.

Shopzilla

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

LivePerson

This service allows us to offer a live chat service on our website.

PayPal

Paypal use cookies to help streamline a purchase on the Wex Photographic website using the Paypal payment gateway.

Google Doubleclick, Google Affiliate Networks, Commission Junction, Affiliate Window, Channel Advisor, Price Grabber, Price Runner, Next Tag, Shopzilla, Idealo, Tradedoubler, Kelkoo, Ciao, Kenshoo, Marin

Sometimes we'll advertise on 3rd party websites. These advertisers may place cookies to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies.

Google Advertising

We use Google advertising services to place adverts on other websites (including in Google search results and Youtube) using information collected in cookies. We may collect information about whether you’ve seen one of our ads and combine this with information collected on our site to improve our advertising. We may also use information collected on our site to personalise adverts placed on other sites (please see the Personalised advertising on other websites section). None of the information collected is combined with any personally identifiable information. For more information on Google cookies visit their website here, or you can control the information they collect here.

AddThis.com, Facebook.com, Twitter.com, plusone.google.com

If you take the opportunity to 'share' wexphotographic.com content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Youtube.com

Some of our product videos are hosted on Youtube. Youtube may use cookies to gather statistical information about video viewing.

 

Managing Your Cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you may not be able to add products to your basket and buy them.

All recent versions of popular browsers give users a level of control over cookies. Users can set their browsers to accept or reject all, or certain, cookies. Users can also set their browser to prompt them each time a cookie is offered. The instructions for changing your cookie settings are different for each type and version of browser.

To disable or change the settings of your cookies

If you are not sure of the type and version of web browser you use to access the Internet:

  • For PCs: click on 'Help' at the top of your browser window and select the 'About' option
  • For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Instructions on how to disable or change the settings of cookies on your type and version of browser are available here: http://www.aboutcookies.org/Default.aspx?page=1

Personalised advertising on other websites (Sociomantic & Google)

This type of advertising is designed to show you products and ads based on what you have viewed on this web site. These advertisements are presented to you by our partners when you visit other websites, including Google. The adverts may highlight alternative products as well as products deemed relevant to your browsing history. The technology behind these adverts is based on cookies.

Your privacy

Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. For more information on the privacy policy of Sociomantic, the company we use to help us advertise, please visit their website. We also work with Google to place adverts in a similar way on sites, in their search engine and on Youtube - you can see more information about their use of data here.

Disabling these adverts

We would like to continue to display content that is relevant to you; however, you can choose to opt out of this type of advertising permanently by following this link (for Sociomantic), and this link (for Google).

Please note though, that if you also delete your cookies as well as choosing to opt out, we will no longer know that you've opted out, so the banners from Sociomantic or Google may reappear when you visit other selected websites.

You may also wish to visit the Your Online Choices website to learn more about the cookies on your device set by other companies, and opt out of them if you wish.