Our friendly staff are just a phone call away. Open 8am till 7pm from Monday to Friday, 9am to 6pm Saturday - ring 01603 486413
We also have a Live Chat facility where you can chat to one of our Customer Service members online between 9.30am and 6pm.
For full details of our Returns Policy please see our Terms and Conditions.
Any purchases made from 10th November up to 24th December 2014 are covered by our extended Christmas returns policy and will be eligible for an exchange, credit note or full refund providing:
We want you to feel confident that you made the right choice in your purchase. That’s why Wex offers a 28-day returns period. We will accept any item for a full refund provided that –
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Wex Photographic at your own risk and cost.
There are a few exceptions
We strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. If it is a large item, we can organise a collection for a fee of £10.
If you wish to return an unwanted item to us, please call our customer services on 01603 486413 (Mon-Fri 8am-7pm).
We have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your manual. If the goods still seem to be faulty please call us on 01603 486413 to discuss the fault and arrange the return.
If the fault occurs within the first 28 days you will always have the option of a replacement item or a refund. If the fault has occurred within the first 6 months after delivery but after the first 28 days, we will always offer a repair in the first instance. As an exception you may be offered an exchange or (full or partial) refund. After 6 months but within 12 months we will offer a repair only. In all cases we reserve the right to inspect the product and verify the fault and if no fault is found the product will be returned to you.
For full details on our returns policy please see our Terms and Conditions
We try to get all repairs done as soon as possible and as a guide we say that repair can take up to 6 weeks. Obviously it depends on the fault as to how long it may take as sometime parts are needed from other parts of the world. We try to keep all our customers up dated with repairs but if you have a question regarding your repair call us on 01603 486413.
Wex Photographic is a trading name of Warehouse Express Limited (registered as company no. 03366976).
Registered Office: 13 Frensham Road, Sweet Briar Industrial Estate, Norwich, Norfolk, NR3 2BT. Showroom: Unit B Frenbury Estate, Drayton High Road, Norwich, NR6 5DP.
Technical specifications are for guidance only and cannot be guaranteed accurate. Errors and omissions excepted.
Warehouse Express Limited acts as a credit intermediary for a single lender, Clydesdale Financial Services Limited (trading as Barclays Partner Finance), a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 311753) and is registered in England under company number 2901725. Its registered office is: 1 Churchill Place, London E14 5HP. Credit is subject to application and status.
© 2015 Warehouse Express Limited