Our friendly staff are just a phone call away. Open 8am till 7pm from Monday to Friday, 9am to 6pm Saturday and 10am to 4pm Sunday - ring 01603 486413
We also have a Live Chat facility where you can chat to one of our Customer Service members online between 9.30am and 6pm Monday to Friday, 9.30am to 5.30pm Saturday.
For full details of our Returns Policy please see our Terms and Conditions.
We want you to feel confident that you made the right choice in your purchase. That's why Wex offers a 30-day returns period. We will accept any item for a full refund provided that –
We will also accept a return within the 30-day returns period where the product has been opened and used but may make a deduction from any refund if the value of the goods has been reduced.
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Wex Photographic at your own risk and cost.
There are a few exceptions
We strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. If it is a large item, we can organise a collection for a fee of £10.
If you wish to return an unwanted item to us under our 30 day return policy, please let us know by contacting us.
We have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your manual. If the goods still seem to be faulty please call us on 01603 486413 to discuss the fault and arrange the return.
If the fault occurs within the first 30 days you will always have the choice of either a replacement or a refund.
If the fault has occurred within the first six months after delivery, but after the first 30 days, you can request a repair or replacement of the faulty goods. However, we reserve the right to choose a solution when the choice of the customer is disproportionate or impossible to fulfil. In the majority of cases, it is likely that we will elect to send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund. Alternatively we will seek to agree a price reduction with you if you wish to keep the product.
After six months, where you can demonstrate that the fault was present at the point of original sale, you can still request a repair or replacement and we will deal with this request in the same way as set out above.
In all cases, we reserve the right to inspect the product and verify the fault. If no fault is found, the product will be returned to you.
For full details on our returns policy please see our Terms and Conditions
We try to get all repairs done as soon as possible and as a guide we say that repair can take up to 6 weeks. Obviously it depends on the fault as to how long it may take as sometime parts are needed from other parts of the world. We try to keep all our customers up dated with repairs but if you have a question regarding your repair call us on 01603 486413.
Wex Photographic is a trading name of Warehouse Express Limited (registered as company no. 03366976).
Showroom: Unit B Frenbury Estate, Drayton High Road, Norwich, NR6 5DP. Registered Office: 13 Frensham Road, Sweet Briar Industrial Estate, Norwich, Norfolk, NR3 2BT.
Technical specifications are for guidance only and cannot be guaranteed accurate. All offers subject to availability and while stocks last. Errors and omissions excepted.
Warehouse Express Limited acts as a credit intermediary for a single lender, Clydesdale Financial Services Limited (trading as Barclays Partner Finance), a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 311753) and is registered in England under company number 2901725. Its registered office is: 1 Churchill Place, London E14 5HP. Credit is subject to application and status.
© 2017 Warehouse Express Limited