Our friendly staff are just a phone call away. Open 8am till 7pm from Monday to Friday - ring 01603 486413
We also have a Live Chat facility where you can chat to one of our Customer Service members online between 9am and 5pm.
For full details of our Returns Policy please see our Terms and Conditions.
You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive your goods.
To return your order or part of your order you must fill in the contact form so we know the reasons you are returning your goods.
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Wex Photographic at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. If it is a large item, we can organise a collection for a fee of £10. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.
Before you return the goods you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.
We have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your manual. If the goods still seem to be faulty please fill in the contact form and we will contact you to discuss the fault and arrange the return.
If the fault occurs within the first 28 days you will always have the option of a replacement item or a refund. If the fault has occurred within the first 6 months after delivery but after the first 28 days, we will always offer a repair in the first instance. As an exception you may be offered an exchange or (full or partial) refund. After 6 months but within 12 months we will offer a repair only. In all cases we reserve the right to inspect the product and verify the fault and if no fault is found the product will be returned to you.
For full details on our returns policy please see our Terms and Conditions
We try to get all repairs done as soon as possible and as a guide we say that repair can take up to 6 weeks. Obviously it depends on the fault as to how long it may take as sometime parts are needed from other parts of the world. We try to keep all our customers up dated with repairs but if you have a question regarding your repair please fill in the contact form.
Wex Photographic is a trading name of Warehouse Express Limited (registered as company no. 03366976).
Registered Office: 13 Frensham Road, Sweet Briar Industrial Estate, Norwich, Norfolk, NR3 2BT. Showroom: Unit B Frenbury Estate, Drayton High Road, Norwich, NR6 5DP.
Technical specifications are for guidance only and cannot be guaranteed accurate. Errors and omissions excepted.
© 2013 Warehouse Express Limited