Ordering Information
How Can I Track My Order Once It's Been Dispatched?
If your order has been dispatched, you should have received an email from us giving you your tracking number (if you can't see your email, check your spam filter, they sometimes get caught in there!) Once you have your tracking number you can use the links below for the appropriate courier.
How Can I Cancel My Order?
You can cancel your order before your order has been released to our warehouse by logging into My Account and following the directions.
How Can I Change My Order?
You can remove an item from your order up until your order has been released to our warehouse by logging into My Account and following the directions. Unfortunately you are not currently able to change an item on your order via 'My Account'. If you wish to change an item on your order for something else, you will need to call our Contact Centre on 01603 486413.
I Have An Order On Backorder, When Will I Receive It?
It is not always possible to obtain a date from our suppliers but as soon as we know you will be advised. If you would like us to try and obtain a date from our suppliers please use the contact form (it may take us time to obtain this information so we will not be able to respond to you straight away but we will be in touch).
I Would Like to Know If a Product Is in Stock
The table below explains our stock indication notation.
 | In stock | This product is in stock and is available for dispatch in our normal delivery timescales. |
 | Special order | This product is either directly dispatched from our supplier or is produced to order. Whilst we will pre authorise your credit or debit card at the point of ordering, no payment will be taken for this item until we have contacted you to confirm that we are in a position to despatch the product. If you require further information we recommend that you contact one of our Customer Service representatives on 01603 486413 or use the contact form below. |
 | Pre-order | This product is currently out of stock because it has recently been announced by one of our suppliers. Completing an order for the product will place you on a waiting list, which is fulfilled on a first-come first-served basis. Whilst we will pre authorise your credit or debit card at the point of ordering, no payment will be taken for this item until we have contacted you to confirm that we are in a position to despatch the product. |
 | Backorder | This product is on order and we are awaiting delivery from our supplier. Completing an order for the product will place you on a waiting list, which is fulfilled on a first-come first-served basis. Whilst we will pre authorise your credit or debit card at the point of ordering, no payment will be taken for this item until we have contacted you to confirm that we are in a position to despatch the product. |
 | 5-7 days | This product is not currently in stock, but is usually available from our supplier within 5-7 days of your order being placed. Whilst we will pre authorise your credit or debit card at the point of ordering, no payment will be taken for this item until we have contacted you to confirm that we are in a position to despatch the product. |
If you have any questions about product stock, please contact us.